If you have any questions, please refer to the "Frequently Asked Questions" below. For inquiries, please contact the email address (info@onefish.shop). Our customer representative will reply within 24 hours (excluding holidays). Thank you.
About email

Q: I haven't received confirmation emails such as order confirmation emails.

A:Excuse me, but if you do not receive a confirmation email, please check the following.

1.Do you have any mail reception rejection settings?

2. Has the email been sorted into the spam folder or "Trash"?

3. Is your mailbox or server over capacity?

4. Is there a delay in receiving emails due to the communication status of your provider?

5.Is the registered email address correct?

If you have any questions, please contact us here.

Email: info@onefish.shop

[business hours] 10:30-19:30 regular holiday: Saturdays, Sundays, and holidays

about the order

Q: Is it possible to change or cancel an order?

A: You can change or cancel your order before it is shipped, but you cannot change or cancel it once it has been shipped. note that.

Q: I'm confused about the size...

A: Please refer to the size chart on the product page. You can also contact us directly here.
Q: Can I order from overseas?
A: We do not ship overseas. We deliver only within Japan.

Q: Can I get a statement of delivery or a receipt?

A: We do not issue invoices or receipts.

About order status

Q: I would like to confirm the details of my order.

A: We will send you an email within 30 minutes after confirming your order. please confirm.

Q: My order was automatically canceled. Why?

A: Oneande cannot validate the billing information you entered. If your billing address does not match your card issuer or bank file, your order will be automatically cancelled. If your order is canceled, please contact your card issuer or bank to verify that the book information is correct. Then place your order using the correct billing address.

About transportation

Q: I want to track my parcel.

A: Once the package has been shipped, we will email you the tracking number and a website where you can track it.

Q: I haven't received my parcel. Lost. What should I do now?

A: If the package does not arrive or is lost, please rest assured that we will resend it or refund the full amount after confirming it.

Q: It's been a few days since I shipped it, but it still hasn't arrived. When will it arrive?

A: Normally, it will be delivered in 3-5 business days (excluding holidays) after shipping. However, please wait for about a week after the shipping completion notification as it may be delayed due to weather and traffic conditions. If you do not receive it after one week, please contact Yamato Transport or here.