Returns, Exchanges & Cancellations

Is it possible to return the product and get a refund for the convenience of the customer?

Returns and refunds are possible. Please submit a return request within 3 days after the item arrives. I'm sorry, but I will refuse if it is more than 3 days. In the case of a return or refund due to the customer's convenience, the return shipping fee will be borne by the customer. (If you return the item by cash on delivery, we will refund the amount after deducting the shipping fee.) If you ordered multiple items and want to return one of them, the refund amount will be for that item only.

Customers are usually charged only one shipping fee (including returned goods), but the customer is responsible for the shipping fee in the case of returns or exchanges due to customer's convenience (wrong size, wrong order, wrong image, etc.) becomes. Please note that we will bear the return shipping fee, re-shipping fee, and handling fee for the refund.

About refund method in case of return

Refunds will be processed after the canceled/returned product arrives at our company. In case of cancellation after the closing date of the credit card company, the refund will be made in the next month or the month after next. For details, please contact each card company.

We will inform you about the details after receiving the return notification.

About product returns and exchanges

We pay close attention to product management and shipping, but in the unlikely event that there is a "defective product (damaged, soiled, etc.)", "wrong product", or "wrong quantity", we will pay the shipping fee to exchange or return the product. We will take care of it. In that case, we apologize for the inconvenience, but please contact us or contact us at info@oneblue.shop within 7 days after receiving the item. We will get back to you within 3 days (excluding holidays). If there are many inquiries before and after the campaign, the reply may be delayed.
* Defective products are limited to those that are damaged at the time of delivery. Please note that we do not accept any damage after wearing.

About exchange

As a general rule, we do not accept exchanges for customer convenience. Thank you for your understanding.

non-returnable case

Please note that we cannot accept exchanges or returns in the following cases.

• 3 days or more from the arrival date of the product
• Products that have been opened and used, or that show signs of use
• When perfume, cigarettes, or other odors adhere to the product when trying it on, or damage such as scratches, stains, frayed threads, or deformation occurs on the product.
• Items that have been cleaned, washed, or otherwise modified
• Items without tags or accessories
• Auction items, items on sale
• Due to hygienic issues, products that come in direct contact with the skin, such as underwear and stockings, cannot be returned or exchanged.
• Due to customer's preference such as different from the photo and image, different from the color expected
• If you have not contacted us in advance

Cancellation

Orders can be canceled before shipping, but cannot be canceled after shipping. note that.

If the payment deadline is exceeded or the package is not received and it is treated as a return, it will be automatically canceled. Please note that if you do not contact us in advance and it is treated as a cancellation, we may refuse your order in the future.

Due to the large volume of shipments, there is a slight difference between the actual shipping time and the shipping email automatically sent to the customer.The actual shipping time is based on this shipping record. If you wish to cancel or change your order after placing it, please contact us as soon as possible.

普段は特にキャンペーン期間、キャンセル、商品変更などの状況による在庫数量不安定のため、万が一注文した商品が在庫切れが発生した場合、Onefish.Shop からメールでご連絡させていただきます。

Precautions for returns

When returning an item, please include the box and accessories that were delivered with the item. When returning an item, please use a courier service, etc., and be sure to keep a copy of the invoice. If there is no proof of shipment, we will not be responsible for problems such as loss or misdelivery during delivery. In addition, we cannot accept returns in the following cases. Please note.

• If the item does not arrive due to delivery problems
• If the item is damaged due to delivery problems
• If the product or accessories are missing

Please note that if you directly return the item that cannot be returned without contacting us, we will refuse to accept the item.

About refund method in case of return