Returns/Exchanges/Cancellations
Is it possible to return the product and get a refund for the convenience of the customer?
Returns and refunds are possible. Please submit a return request within 3 days after the item arrives. I'm sorry, but I will refuse if it is more than 3 days. In the case of a return or refund due to the customer's convenience, the return shipping fee will be borne by the customer. (If you return the item by cash on delivery, we will refund the amount after deducting the shipping fee.) If you ordered multiple items and want to return one of them, the refund amount will be for that item only.
Customers are usually charged only one shipping fee (including returned goods), but the customer is responsible for the shipping fee in the case of returns or exchanges due to customer's convenience (wrong size, wrong order, wrong image, etc.) becomes. Please note that we will bear the return shipping fee, re-shipping fee, and handling fee for the refund.
About refund method in case of return
<For customers paying by credit card>
Refunds will be processed after the canceled/returned product arrives at our company. In case of cancellation after the closing date of the credit card company, the refund will be made in the next month or the month after next. For details, please contact each card company.
We will inform you about the details after receiving the return notification.
About product returns and exchanges
We pay close attention to product management and shipping, but in the unlikely event that there is a "defective product (damaged, soiled, etc.)", "wrong product", or "wrong quantity", we will pay the shipping fee to exchange or return the product. We will take care of it. In that case, we apologize for the inconvenience, but please contact us or contact us at info@oneblue.shop within 7 days after receiving the item. We will get back to you within 3 days (excluding holidays). If there are many inquiries before and after the campaign, the reply may be delayed.
* Defective products are limited to those that are damaged at the time of delivery. Please note that we do not accept any damage after wearing.
About exchange
As a general rule, we do not accept exchanges for customer convenience. Thank you for your understanding.
non-returnable case
Please note that we cannot accept exchanges or returns in the following cases.
- 3 days or more from the arrival date of the product
- Products that have been opened and used, or that show signs of use
- When perfume, cigarettes, or other odors adhere to the product when trying it on, or damage such as scratches, stains, frayed threads, or deformation occurs on the product.
- Items that have been cleaned, washed, or otherwise modified
- Items without tags or accessories
- Auction items, items on sale
- Due to hygienic issues, products that come in direct contact with the skin, such as underwear and stockings, cannot be returned or exchanged.
- Due to customer's preference such as different from the photo and image, different from the color expected
- If you have not contacted us in advance
Cancellation
Orders can be canceled before shipping, but cannot be canceled after shipping. note that.
If the payment deadline is exceeded or the package is not received and it is treated as a return, it will be automatically canceled. Please note that if you do not contact us in advance and it is treated as a cancellation, we may refuse your order in the future.
Due to the large volume of shipments, there is a slight difference between the actual shipping time and the shipping email automatically sent to the customer. The actual shipping time is based on this shipping record. If you wish to cancel or change your order after placing it, please contact us as soon as possible.
In the unlikely event that an item you have ordered is out of stock, Onefish.Shop will contact you by email.
Precautions for returns
When returning an item, please include the box and accessories that were delivered with the item. When returning an item, please use a courier service, etc., and be sure to keep a copy of the invoice. If there is no proof of shipment, we will not be responsible for problems such as loss or misdelivery during delivery. In addition, we cannot accept returns in the following cases. Please note.
- If the item does not arrive due to delivery problems
- If the item is damaged due to delivery problems
- If the product or accessories are missing
Please note that if you directly return the item that cannot be returned without contacting us, we will refuse to accept the item.
About refund method in case of return
Return address <br>If you wish to exchange or return an item, please send it back to the following address.
After returning the item, we will inform you of the shipping company and the tracking number.
*In the case of an exchange, we will also prepare to reship the desired product.
We will contact you again after the re-shipment is completed, so please wait for a while until the product arrives.
*In the case of a refund, we will cancel the order after confirming the return and refund the full amount.
I will contact you by e-mail for more details.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you.