Shipping fees *Standard shipping: Yamato Transport / Sagawa Express
All prefectures except Okinawa: 600 yen (free shipping on orders over 8,000 yen)
Okinawa: 1,800 yen (free shipping on orders over 12,000 yen)

Shipping method

Carriers: Yamato Transport / Sagawa Express
Orders are shipped within approximately 4–7 business days after we receive your order (excluding holidays).

We will email you the tracking number once your order has shipped.
Your order will be delivered in about 4–7 business days after shipment (excluding holidays).

For Okinawa, delivery will take about 5–8 business days after shipment (excluding holidays).
Please contact each carrier directly for the status of your package.

Yamato Transport: http://www.kuronekoyamato.co.jp/ytc/customer/
Sagawa Express: https://www.sagawa-exp.co.jp/

*Please note that we may, without prior notice, use a different shipping method than those listed above.

*Delivery may be delayed due to weather, traffic conditions, or holidays.

*Due to the impact of COVID-19, there may be delays in delivery.

*If your package is returned to us because the recipient was absent for an extended period or could not be reached by phone, please contact us as soon as possible via EMAIL: info@oneblue.shop or through the chat function on our website.

*If a package is refused for reasons attributable to the customer, a total of 1,200 yen (return shipping and handling fee) will be charged. Please note that this amount will be borne by the customer.

Because our products are manufactured overseas, there may be slightly loose workmanship or minor marks.

Sizes may differ by a few centimeters from the listed measurements, and slight variations may occur depending on the manufacturer’s production timing, lot, and other conditions during production.

Due to the nature of the fabric, some items may have a slight odor. In most cases, this will dissipate after a few days of use or by airing the item in the shade.

We apologize for any inconvenience this may cause and kindly ask for your understanding before placing your order.

*If you receive a defective item or an item different from what you ordered

If the item delivered appears to be defective, or differs from what you ordered, we will accept a return or exchange it for the same item, depending on the situation.

(Please note that we cannot accept returns for defective items if you do not contact us within 3 days of delivery.)

If the item you wish to exchange is out of stock, we will process a refund instead.

▶︎If you would like an exchange or return, please specify which you prefer and contact us with a photo of the defective part attached.

Please note that we cannot accept returns or exchanges in the following cases:

・Returns or exchanges due to customer preferences (color, size, etc.)

・Items without tags attached

・Items more than 3 days after arrival

・Items that have been used, altered, washed, or dry-cleaned

・Items that have acquired odors, stains, or scratches while in the customer’s possession

We are unable to accept any changes, additions, or cancellations to your order once it has been completed.

Your personal information will never be used for any purpose other than shipping. Please feel comfortable using our service.

Please also note that we cannot accept returns (refunds) or exchanges for sale items or lucky bags.